Itemptechnology Co., Ltd. („we“, brand iTEMP), based in Shenzhen, China, makes Android hardware for business customers. We follow China’s Personal Information Protection Law (PIPL) and respect the law where you are (for example the EU/UK GDPR and Korea’s PIPA). This policy explains what personal information this website processes, why, who helps us process it, and your rights. We process only what we need to answer you.
1. What we collect and why
- Inquiry forms (Start a project, Contact an engineer, Request a quote): name and e-mail (required); company, country, phone, model and serial number, your message (optional); the page you sent it from and campaign tags (utm). Used to answer your inquiry, prepare quotes, give technical support and follow up. Legal basis: your request and consent, and our legitimate interest in answering business inquiries.
- Ask iTEMP (AI assistant): your questions and the conversation in the panel, used to generate answers from this site’s content. Our server log keeps the question with e-mail addresses and phone numbers masked, and no IP address. Legal basis: your request.
- Technical data: IP address, browser data, time and pages visited, used to run and secure the site and to limit abuse (rate limits). Legal basis: legitimate interest.
Please do not put sensitive personal information (ID or bank numbers, health data) into questions or messages.
2. How long we keep it
- Inquiries: 3 years after our last contact, then deleted — longer only where the law requires it for a completed sale.
- Ask iTEMP: server logs are deleted within 30 days. Under Anthropic’s commercial API terms, questions are not used to train models and are deleted after a limited period (currently up to 30 days) unless needed for a safety review.
- IP data for rate limits: at most 10 minutes, in memory or as a hashed value.
3. Sharing
We do not sell or share your personal information with third parties, except where the law requires it.
4. Service providers and international transfers
These providers process data on our behalf. They are based in the USA, so your data is transferred there when you use the function concerned (visiting the site, sending a form, asking a question, receiving our e-mail reply), over encrypted connections (HTTPS). They keep it only for the purpose and periods above. Our company is in China; the servers that hold your data are these providers‘ in the USA. By sending a form or asking the assistant you consent to this transfer. You can exercise your rights regarding these recipients through us (contact below). For transfers from the EU/UK we rely on the providers‘ standard contractual clauses or equivalent safeguards.
| Provider | Country | Data | Purpose |
|---|---|---|---|
| Kinsta Inc. (servers on Google Cloud, protected by Cloudflare) | USA | All website requests: IP address, browser data, pages visited, form contents in transit | Hosting and protecting this website |
| Render Services, Inc. | USA | Inquiry form contents; Ask iTEMP questions | Running our CRM server, which stores inquiries and answers the assistant |
| Anthropic, PBC | USA | Ask iTEMP questions and the conversation in the panel | Generating the assistant's answers (Claude) |
| Twilio Inc. (SendGrid) | USA | Your name and e-mail address, our reply | Sending our e-mail replies |
| Cloudinary Ltd. | USA | IP address and browser data when product images load | Delivering product images |
If you do not want your data transferred, you can contact us without the forms or the assistant — but visiting the website itself always passes through our hosting provider.
5. Cookies and browser storage
This site uses no analytics or advertising cookies. It uses only:
__cf_bm— a strictly necessary cookie set by our hosting security (Cloudflare) to block bots, 30 minutes.- Ask iTEMP remembers for 10 minutes, in your browser’s session storage, whether the assistant is available. It holds no identifier; the conversation disappears when you close the page.
- Login cookies for site editors only.
6. Your rights
You can ask to see, correct or delete your personal information, or to restrict or object to its processing, at any time. Contact us below and we will act without undue delay. You can withdraw your consent at any time (this does not affect processing before the withdrawal). In the EU/UK you can also complain to your data protection authority; in Korea, to the KISA privacy center (118).
7. Security
HTTPS on every connection; CRM access limited to company accounts (SSO) with per-menu permissions; secrets such as API keys kept only in server environment variables; rate limits against automated abuse.
8. Children
This website is for business customers. We do not knowingly collect personal information from children.
9. Contact
Itemptechnology Co., Ltd. · Room 701 No.2 Building, No. 11 Gemdale Viseen Intelligent Park, Bao Long First Road, Longgang District, Shenzhen
Privacy contact: Echo Hong, Manager · sales@itemptech.com · +86-755-23729523
10. Changes
This policy applies from 2026-10-06. When it changes, we update this page and its date.